SHIPPING & RETURNS
All Standard, Ground, and Expedited Delivery orders require up to 2-3 business days from the date purchased for fulfillment time. During this time, your order will undergo credit authorization and verification and will be fulfilled by our warehouse. Shipping times may vary due to availability of merchandise. No orders are shipped after hours (Office hours: M-F 9 am-5 pm PST), on weekends or on holidays. Expect delays during high volume holiday season from our warehouse and shipping carriers.
If you require OVERNIGHT SHIPPING, orders must be placed before 12:00 pm noon PST. If you place an order after FedEx Express pick up, your order will be processed to go out the next day.
If you have purchased any PRE-ORDER item(s), the item(s) will ship as soon as inventory becomes available. You will receive tracking information as soon as we get your order and an additional email will be sent when your order leaves our warehouse. Payment for PRE-ORDER items will be collected upon placement of the order.
PLEASE NOTE: Any inaccurate information entered during checkout, including incorrect credit card information or an invalid shipping address may delay your order. As soon as your order ships, you will receive tracking information to the email address you provided with your order. If for any reason, you did not receive an email, please check your Spam folder and add email@example.com to your Safe Sender list.
If for any reason you are not happy with your purchase, you can return most items for a refund (excluding original shipping charges) within 14 days of the date of receiving your package. Any returned items must be in "sellable condition." This means that the item(s) should be in perfect condition: unworn, unwashed, devoid of any stains (like deodorant or makeup), scuffs, tears, snags and mysterious smells. All garments must be returned in their original packaging with the manufacturer tags. Returns that are damaged, soiled or returned without their original labels will not be accepted and will be sent back to the customer. We will not accept returned garments that were not approved in our returns portal.
Return shipping labels are typically $8-$12 depending on weight and location and will be adjusted when you finish your return. You may choose to return with your own shipping label but we advise using a trackable method. We are not responsible for items lost in transit.
We offer FREE return shipping labels for STORE CREDITS. We currently do not offer exchanges. RETURNS WILL BE DENIED AFTER 30 DAYS.
Please allow 5-7 business days for packages to be processed once they reach our warehouse. Refunds will be returned to the original payment method. It can take your financial institution up to 10 business days to reflect payment on your account.
To start the return process please email firstname.lastname@example.org
We will not be held liable for the loss of any returned item(s) during the transit back to us. We advise sending your goods back via a tracked service and retaining proof of postage until you receive your refund notification.
On receiving your returned item(s) we will refund the price paid for the goods to the original payment card. The original delivery costs (where applicable) will not be refunded. Returns are credited to the original payment method, unless received more than 14 days after the delivery date. Returns received after 14 days are reimbursed via Joah Brown eGift Card, which is sent to the email associated with your order. Refunds will not be issued until the return has arrived at the Joah Brown warehouse and has been approved.
- Items that have been worn, washed, stained, or damaged
- Items without the original tags and packaging
- Gift Cards
- Items marked FINAL SALE
ITEMS MARKED FINAL SALE CAN NOT BE RETURNED OR EXCHANGED.